Compare and contrast wide and narrow spans of control, with reference to the factors of task similarity, training and professionalism, task certainty, frequency of interaction, task integration, and physical dispersion.

QUESTION 1: (10 marks)

As their facilities grow in size, hotel managers are faced with the need to group certain jobs in order to ensure efficient coordination and control of activities. A general grouping is front-of-house and back-of-house; however, separating departments by function is the most common method of organizing a hotel.
a) Briefly outline the departmental structure of a small, limited service hotel, and explain the interdependence that exists between each department. (2 marks)
b) Comment on the distribution of authority in centralised and decentralised organisational structures, giving examples of the advantages and disadvantages of each structure. (2 marks)
c) Compare and contrast wide and narrow spans of control, with reference to the factors of task similarity, training and professionalism, task certainty, frequency of interaction, task integration, and physical dispersion. (6 marks)

QUESTION 2: (10 marks)

Franchised businesses have become one of the fastest growing segments of the economy over the last 50 years.
a) Resource scarcity theory and agency theory can both be applied to explain the phenomenon of franchising. Give an explanation of each theory, relating how each of the models can be applied to franchising. Justify the “unified” theory of franchising. (4 marks)
b) The relationship that distinguishes franchises from other sorts of business is the strategic alliance between the franchisor and the franchisee. Comment on this relationship, including the benefits and risks to both parties inherent in the agreement. (6 marks)

QUESTION 3: (10 marks)

Property is increasingly seen as an asset that needs strategic management to capitalize on potential future divestment. An important issue in the ownership and management of a hospitality facility is the servicescape and its impact on customers and employees. Consider the Mahrabian-Russel Stimulus-Response model, and explain its influence on Bitner’s servicescape framework.

823 Words

2 Sources

Fully Referenced…

Order a unique copy of this paper
(550 words)

Approximate price: $22

Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency

Order your essay today and save 7% with the discount code CPH7