How are core competencies giving the organization an important difference in providing customer benefits and perceived value?

Research online at least 3 existing health care organizations for examples of mission and vision statements. Use them as a reference point when creating your own strategic plan.

You are to complete the following portions of your health care organization strategic plan:

  • Name your health care organization.
  • Describe the health care organization for which you are creating a strategic plan.
    • Include details about the population it serves and the services provided.
  • Identify the organization’s core competencies.
    • How are core competencies giving the organization an important difference in providing customer benefits and perceived value?
    • Identify the expectations and needs of the health care customer within that population.
  • Define the organization’s vision statement.
    • Where do you want this organization to go?
    • What is your personal vision for this organization?
    • Does the organization address customer service within the vision statement?
    • Does the organization address the commitment to quality and value?
    • Does your vision statement involve the employees?
  • Craft the organization’s mission statement.
    • What is the reason that this organization was created?
    • Does the organization address customer service within the mission statement?
    • Does the organization address the commitment to value and quality?
  • Describe the health care organization’s service strategy. Include strategies to create a healing environment within your organization that affects patients, visitors, and employees.

Be sure to address the following:

    • How does your service strategy develop a culture of customer service?
    • How does your service strategy create an environment for employees?
    • Identify how your service strategy is linked to the organizational vision and mission
  • Create a management performance plan that links action plans to the following issues:
    • Motivation
    • Empowerment
    • Training
    • Coproduction with patients and families
  • Create an employee hiring, training, and retention plan that links action plans to the following issues:
    • Motivation
    • Empowerment
    • Training
    • Coproduction with patients and families
  • Identify how your action plans are linked to the following within your organization:
    • Vision statement
    • Mission statement
    • Service strategy
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